COMMON QUESTIONS ASKED 

Shipping information

Depending on the Ebike you purchase from crazylennysebikes.com and the location to which the EBikes will be delivered, different shipping methods will be used. We will provide tracking information within 24 hours.

*Please note: NOT ALL EBIKES CAN BE SHIPPED

At the moment, we only ship to the upper 48 states in the United States. Hawaii and Alaska Can be shipped for a pro-rated rate due to airline costs.

For international orders, please contact info@crazylennysebikes.com

If you have any questions, please don’t hesitate to contact our Customer Experience Department by mail or by phone at 1-(608) 276-5921 USA

Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option.

We ship only on business days. Business days are from Monday to Friday, excluding holidays. Any order placed after 12 P.M. ET will be processed the following business day. Due to a high volume period, your order may take longer than anticipated.

For remote locations, please add an additional 2-5 business day to each shipping method’s expected delivery time. If you are not sure whether your location is remote, please click here for all the details.

Freight shipments can take up to 2-3 weeks depending on your location.

Typical ground shipments usually take 3-5 business days.

Payment information

We gladly accept Visa, MasterCard & Discover. If your card has been issued outside the U.S. or Canada, please note that your order may need additional verification before it can be processed. Unfortunately, we cannot accept COD orders and all orders must be paid in full once submitted online.

Some checks can be accepted in-store.

We do our best to provide accuracy in the pricing and other product information displayed on our website, but mistakes sometimes happen. In such cases, Crazy Lenny’s Ebikes LLC expressly reserves the right not to honor pricing errors found on this website when accepting an online or in-store order. If an error occurs, we’ll let you know and cancel the order. Any authorized payments for that order will be immediately refunded. If you find an error once your order is delivered, please contact our Customer Care team or refer to our return policy.

We use your info to fulfil your order accurately and quickly and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our Private Policy.

Orders and returns

All orders must be placed via phone or email. We currently do not have a “add to cart option on our website”

Orders can be canceled upon request but please note there can be a fee* pending on how the Ebike was purchased.

For example, Custom orders that we do not stock in-house require fees and labor to obtain that item for you. We need to cover our costs to keep our prices down for everyone else.

You can contact our customer support team by provided email or mobile phone. In case, it’s not convenient to talk, you can come to our store to make your request.

All sales are final. Bikes less than 10 days in working condition will be assessed a 20% restocking fee. At Crazy Lenny’s EBikes we want you to love your bike and if at any time you are not satisfied with your purchase please let us know and we will do our best to find the right bike for you.

You can Exchange your Ebike within 10 days of purchase. No damages can be done to the bike. If there are damages there may be a deduction from your exchange.

If you had your bike shipped to you, you are responsible for getting it back to us at your expense.

Any unanswered questions?