Returns

Returns & Exchanges

Minors or people below 18 years old are not allowed to use this Website.

Online Retrurns

15 Day return policy from day you receive your bike, subject to restock fee. If you purchased the bike online and accepted our free shipping & delivery, you are responsible for shipment back to our store. A refund will be made once we receive our product back in new working condition. Deductions may be made in “Damage Fees Section”

In-Store Returns

15 Day return policy from day you pay for your bike, subject to restock fee. A refund will be made once we receive our product back in new working condition. Deductions may be made in “Damage Fees Section”

 

Re-Stock Fees

C.L.E has the right to charge 20% restocking fee for all returns. This fee covers any loses to the business. In order for us to keep our prices low for our customers we cannot take large loses. Please note: Many manufactures do not even except returns on electric powered bikes. 

Damage Fees

If the bike comes back damaged to us we will adjust your refund amount according to the amount of the damage. For any adjustments to your refund you will be notified. 

Exchanges

 

If you’re unhappy with your bike, we do not charge to exchange it. We can send you a different color or frame size. To avoid exchanges due to sizing please give us a call prior to ordering so we can best size a frame for you. 

If non of above suits your needs and you still are un happy with the bike please give us a call or visit our other website http://www.crazylennysebikes.com  to see all of our other bikes in our selection. We will be more than happy to price out some options for you.

*Please note, there may be a a difference in price if you choose to exchange to a different brand & model. 

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